I’ve got a Merrick Bank VISA card and have very poor experience with this bank. I’ll start with the basics: I paid the balance in full, and by accident thanks to errors in an online billing system used with another bank, they sent an overpayment that drained my funds and left a large overpayment on my Merrick Bank VISA. After the payment posted, I was able to make a purchase, then I went to an ATM to take cash out as a cash advance since I need it for other things and my payment account was drained completely. Merrick Bank locked up my card and the only excuse I get when I call in is “payment hasn’t cleared yet”, and to speed it up you can fax in a confirmation from the paying bank. 6 business days later and I’ve both faxed that in and called them and no change, card is still froze up with a huge negative balance. I call the bank I made payment from and there’s nothing they can do, payment is cleared and out of that account. There’s no reversal they can do. Call Merrick Bank back, and the same routine applies. I still don’t have my funds and its been 10 regular days, 6-7 business days. I’ve never dealt with such an incompetent bank before and its criminal that they are allowed to withhold funds when someone has a situation like this. I won’t be able to make my rent payment if I don’t get some sort of cash advance soon. Be wary of this bank.
The customer service agents I’ve spoken with haven’t been rude, but they are ineffective at fixing the problem.