I have had a card for 12+ years, never late, always paying well over minimum payments and my credit line went from $300. to over $5,000. Sounds great right? I thought I successfully paid on line my payment due mid last month (about 16 days ago) , found out I did not about 1130PM last evening so I went on line and paid more than double the minimum payment. Sounds reasonable right to keep me in good standing? I called today when they were open and got someone that seemed very please to tell me my account would be reported as over 30 days late! Now in the past 15 years with many accounts showing as paid as agreed and none showing as ever late and after re-establishing my credit I will have a 30 day late showing on my 3 credit bureaus. I asked the cheerful rep I was speaking to if I could speak to a supervisor, she put me on 2 long holds then into a voice mail and so far no returned call. Does this sound like a decent company’s response to a long time customer that you would think might even get a little respect. Lesson here RUN AS SOON AS YOU PAY YOUR DUES… the source that could help you will also happily damage you.
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