I received a Merrick offer and it sounded ok so I confirmed the offer and received my card no problem. I paid everything as agreed for 8 months and they doubled my credit limit. Here is where it gets bad. I pay my account online with my bank info pre loaded. I had ongoing fraud activity on my checking account and my bank thought it best to freeze my account and start over with a new one which we did. Well I had paid a payment to Merrick (three weeks before due date) and of course it wouldn’t be returned so I proactively called them and explained the situation and the account rep. said NO PROBLEM just make a payment before you due date with your new account which I did (10 days before due date) and everything will be fine. Well then I get a letter from Merrick that they closed my account from the payment being returned even though I was assured it wouldn’t and had contacted them long before the due date. So after talking to one very rude supervisor after another they stand by their decision and the account is now closed. Is this anyway to do business ? Are we not a customer who deserves to be at least treated fairly ? I did nothing wrong and never missed a beat on anything including being up front about my unfortunate situation and they treat me like this ? STAY AWAY from these crooks there are much better places to do business. You have been warned they are terrible.
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